Welcome to Flower Delivery Ware. These Terms and Conditions ('Terms') govern your use of our website and online flower delivery services provided throughout Ware and the surrounding areas. Please read these Terms carefully before placing an order. By ordering flowers from our website, you confirm your acceptance of these Terms and your agreement to comply with them.
These Terms apply to all transactions and interactions between you (the customer) and Flower Delivery Ware, whether you are ordering for delivery to an address in Ware or to surrounding localities. They set out your rights and obligations as a user of our online flower delivery service, so please ensure you understand them fully before ordering.
2.1. Placing an Order: Orders can be placed exclusively via our secure website. After selecting your chosen flower arrangements and providing the required delivery details, you will proceed to make payment as directed at checkout.
2.2. Order Confirmation: Once your order is placed, you will receive an order summary confirming receipt of your order. This summary does not constitute acceptance of your order by Flower Delivery Ware. Acceptance will only occur once we have processed and dispatched your order, at which point a further confirmation will be sent.
2.3. Product Availability: All flower products are subject to availability. In some instances, certain flowers or arrangements may be unavailable due to seasonal variations. Where we are unable to fulfil a specific product exactly as described, we will offer a suitable alternative of equal value and quality. We will make reasonable efforts to inform you of such substitutions in advance, where possible.
2.4. Delivery Areas: Orders may be placed for delivery within Ware and its surrounding areas. Delivery availability outside of these areas may vary and is subject to confirmation at checkout.
2.5. Delivery Times: While we do our utmost to deliver on the requested date, specific times cannot be guaranteed due to varying demand, traffic, and weather conditions. Deliveries typically occur between 8am and 8pm, Monday to Saturday. Please ensure someone is available at the delivery address during this window.
3.1. Payment Methods: Full payment is required at the time of ordering. Accepted payment methods include major credit and debit cards and other payment options as presented at checkout. All payments are processed securely and your card/account will be charged immediately upon checkout completion.
3.2. Pricing: All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable. Our prices may change from time to time, but such changes will not affect orders already placed.
3.3. Payment Security: We use secure third-party payment processors to manage payments. We do not store your payment card details on our own systems. All transactions are encrypted for your safety.
4.1. Your Right to Cancel: You may cancel your order provided we receive notice at least 24 hours before the scheduled delivery date. To request a cancellation, please contact us using the website's designated form. Orders which have already been prepared, dispatched, or delivered cannot be cancelled.
4.2. Amendments: If you wish to make changes to your order (e.g., delivery address or message), please contact us promptly. Changes can only be made if your order has not entered the preparation or dispatch stage. We cannot guarantee that requests received less than 24 hours before delivery will be actioned.
4.3. Refund Policy: If your order is cancelled within the permitted time, a full refund will be issued to your original payment method. If an item is incorrect, damaged, or fails to arrive, please inform us within 24 hours of the scheduled delivery. Upon investigation and verification, we will either offer a replacement or a full/partial refund, as appropriate.
4.4. Non-collection or Non-delivery: If the recipient is not in at the time of delivery, we will follow any delivery instructions provided or attempt to leave the flowers with a neighbour or in a safe place, where possible. In the absence of instructions or a safe place, we will leave a card and request the recipient to contact us to arrange redelivery. A further delivery charge may apply if repeat delivery is necessary.
5.1. Product Imagery: While we aim to provide accurate images of our flowers and arrangements, products may vary from the pictures displayed due to natural differences, availability, and seasonal changes. This does not affect your statutory rights.
5.2. Substitution: In rare cases, if a specific flower or item is unavailable, a similar product of equal or greater value will be substituted. We always attempt to notify you of significant substitutions.
5.3. Flower Care: Upon receipt, please follow the flower care instructions provided to maximise the lifespan and quality of your arrangement. We are not liable for damage resulting from customer failure to follow recommended care procedures.
6.1. Delivery Details: It is your responsibility to ensure that the recipient's name, address, and contact details are accurate and complete. We are not responsible for failed deliveries due to incorrect or incomplete information supplied at the time of ordering.
6.2. Acceptance of Goods: Please check your order immediately upon delivery. If any items are incorrect, missing, or damaged, please report this within 24 hours. Providing us with images may help to process your claim efficiently.
7.1. Service Commitment: We are committed to providing a reliable online flower delivery service in Ware and surrounding areas. Our liability in respect of any loss or damage arising directly from our negligence is limited to the value of the order in question.
7.2. Indirect Losses: We are not liable for any indirect, special, or consequential loss or damage (including loss of enjoyment, anticipated savings, goodwill, or business opportunity) arising out of your use of the website or our flower delivery service.
7.3. Events Beyond Our Control: We cannot accept responsibility for failure or delay in fulfilling your order due to circumstances beyond our reasonable control. Such circumstances may include (but are not limited to) extreme weather, natural disasters, fire, strikes, breakdown of systems, transport difficulties, or interruptions to our suppliers.
7.4. Website Use: While we take every care to maintain the accuracy of our site, information, prices, availability, and descriptions are subject to change without notice. We do not guarantee that our site or its content will always be available, uninterrupted, or error-free.
8.1. Your Data: We collect and process your personal details in accordance with applicable data protection laws and our Privacy Policy. This includes information provided to us during order placement, such as recipient addresses, contact details, and payment instructions. We use your data solely for processing orders, customer service, and in accordance with legal obligations.
8.2. Third Parties: We may share necessary delivery details with our drivers or trusted couriers to fulfil your order, but will never sell or disclose your personal information to unrelated third parties without consent, except as required by law.
9.1. Content Ownership: All text, images, product designs, and other material on the Flower Delivery Ware website are owned by or licensed to us and protected by copyright laws. You may view and use the site for personal, non-commercial purposes only. Any reproduction, modification, or distribution of content is strictly prohibited without written permission.
10.1. Amendments: We reserve the right to modify these Terms at any time. Revised terms will be posted on our website and will take effect immediately for all new orders. It is your responsibility to review these terms before each purchase.
11.1. Applicable Law: These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute relating to these Terms or your use of the Flower Delivery Ware online service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.2. Rights of Third Parties: No person other than Flower Delivery Ware and the customer shall have any rights under or in connection with these Terms under the Contracts (Rights of Third Parties) Act 1999.
12.1. Customer Support: For any queries, assistance, feedback, or complaints, please contact us via the dedicated contact form on our website. We strive to provide prompt and courteous responses to all communications relating to our online flower delivery service in Ware and surrounding areas.
13.1. Severability: If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.2. Entire Agreement: These Terms, together with our Privacy Policy, set out the entire agreement between you and Flower Delivery Ware relating to your use of our website and the delivery of flowers ordered online.
13.3. Waiver: Any failure by us to enforce any of these Terms shall not constitute a waiver of our right to enforce them at a later date.
Note: These Terms and Conditions apply to all customers ordering for delivery within Ware and the surrounding areas, whether for personal, business, or gifting purposes.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ware, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ware.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
